Shipping policy
Shipping policy
Welcome to the Auvra store! We truly appreciate your visit and shopping with us. Below are the terms and conditions of our Shipping Policy.
1. Shipping times
We aim to process and ship your order within 3–4 business days. Processing times may vary based on order volume, packaging, and carrier pickup. During peak seasons or high-volume periods, shipping may be slightly delayed. We will notify you by email if this occurs.
2. Delivery estimates
Once shipped, orders typically arrive within 7–15 business days, depending on your location and carrier.
3. Customs, duties & taxes
For international shipments, any customs duties, taxes, or fees imposed by your country are your responsibility.
4. Order tracking
After your order ships, you will receive a confirmation email with a tracking number to monitor your shipment's status.
5. Address accuracy & changes
It is your responsibility to enter accurate shipping information. If an address change is needed, contact us immediately, as changes may only be possible within a limited window after order placement.
6. Damaged, lost, or missing orders
If your package is shown as delivered but not received, check with your local carrier or neighbors first. If still unresolved, contact us within 15 days of the delivery date.
7. Incomplete or wrong orders
If an order arrives incomplete or incorrect, please email us with your order details and photos so we can correct the issue.
8. Need help? Contact Auvra support
Thank you for shopping with Auvra!